These Terms and Conditions set out the basis on which we provide residential and commercial removal services within Wandsworth and surrounding areas. By booking or using our services, you agree to be bound by these Terms. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means the removal service provider supplying the services.
1.2 "Client" means the person, business, or organisation requesting and paying for the services.
1.3 "Services" means removal, transport, packing, unpacking, loading, unloading, and any related services agreed between the Company and the Client.
1.4 "Service Area" means the locations in which the Company operates, including Wandsworth and other London districts or UK destinations as agreed in writing.
1.5 "Booking" means the confirmed arrangement for the Company to provide services to the Client on a specified date and time.
1.6 "Goods" means any items, furniture, boxes, equipment, or belongings that the Company is asked to move, handle, or store.
2.1 The Company provides household and office removals, packing and unpacking services, loading and unloading of vehicles, and related services as agreed in advance with the Client.
2.2 The Company may provide additional services such as disassembly and reassembly of furniture, packing material supply, and short-term holding or waiting but only where this has been expressly agreed in the Booking or confirmed in writing.
2.3 The Company does not undertake specialist removal services such as removal of hazardous materials, live animals, perishable goods, or items requiring special licences, unless expressly agreed in writing.
2.4 The Company will use reasonable skill and care in providing the services but does not guarantee completion of work within a specific timescale due to factors that may be outside its control, such as traffic, access constraints, or delays caused by third parties.
3.1 A Booking is made when the Client has provided all relevant details, including collection and delivery addresses, property type, access information, inventory or volume estimate, and any special requirements, and the Company has confirmed acceptance of the Booking.
3.2 Quotations are usually based on the information supplied by the Client. The Client is responsible for ensuring that all information regarding the size of the move, parking, access limitations, and any unusual items is accurate and complete.
3.3 Quotations are normally given as a fixed price or as an hourly rate. Any quotation will specify the basis for charging and whether it is subject to a minimum charge, mileage, congestion charges, parking fees, or additional labour.
3.4 A Booking is not confirmed until the Client has accepted the quotation and, where required, paid any deposit specified by the Company. The Company reserves the right to refuse or cancel any Booking at its reasonable discretion.
3.5 Any changes to the Booking, including changes to dates, times, addresses, or inventory, must be agreed with the Company in advance. The Company may adjust the price if the changes materially affect the resources, time, or distance required.
4.1 All prices are quoted in pounds sterling and may be subject to applicable taxes or surcharges as notified to the Client.
4.2 Unless otherwise agreed in writing, payment terms are as follows:
a. A deposit may be required at the time of Booking to secure the date and time.
b. The balance of the quoted amount is payable on completion of the services on the day of the move, or as otherwise specified on the quotation or invoice.
c. For business or commercial Clients, alternative payment terms may be agreed in writing.
4.3 The Company may charge for additional time, waiting, or services requested on the day that were not included in the initial quotation. These will typically be charged at the agreed hourly rate or at a fair and reasonable rate where none was specified.
4.4 If the Client fails to pay any amount due on the due date, the Company may charge reasonable late payment interest and suspend further services until all outstanding amounts are settled.
4.5 All parking charges, congestion charges, tolls, or penalties arising from the Client's failure to arrange suitable parking or permits may be charged to the Client.
5.1 The Client may cancel or amend a Booking by giving notice to the Company. The date and time that the Company receives the notice will determine whether any cancellation charges apply.
5.2 Where the Client cancels a Booking, the Company may apply the following charges:
a. If more than 7 calendar days' notice is given before the scheduled service date, any deposit paid may be refundable at the Company's discretion, subject to administrative costs.
b. If between 3 and 7 calendar days' notice is given, the Company may retain all or part of the deposit or charge up to 50 percent of the quoted price.
c. If less than 3 calendar days' notice is given, or the Client fails to be present or ready on the agreed date, the Company may charge up to 100 percent of the quoted price.
5.3 The Company will use reasonable endeavours to accommodate changes to dates or times. However, any changes are subject to availability and may result in revised pricing or additional charges.
5.4 The Company reserves the right to cancel a Booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will aim to offer an alternative date or a refund of any deposit paid, but shall not be liable for any indirect or consequential losses.
6.1 The Client must ensure that all Goods to be moved are properly packed, labelled, and ready for loading unless the Company has agreed to provide packing services.
6.2 The Client is responsible for:
a. Ensuring that access to the property is safe, lawful, and suitable for the Company's vehicles and staff.
b. Arranging any necessary parking permits, access permissions, or lift reservations.
c. Informing the Company of any restrictions such as narrow roads, low bridges, internal staircases, or limited loading times.
6.3 The Client must not ask the Company to move any prohibited, dangerous, or illegal items. These include explosives, gas cylinders, flammable or toxic substances, firearms, or any items that may pose a risk to health and safety.
6.4 The Client should arrange appropriate insurance for high-value or fragile items where additional cover is desired, noting the liability limitations set out in these Terms.
7.1 The Company will exercise reasonable care and skill in handling, loading, transporting, and unloading the Client's Goods within the agreed service area, including Wandsworth and any other locations specified in the Booking.
7.2 The Company will take reasonable steps to protect property, including using protective coverings or equipment where appropriate. However, the Company is not responsible for normal wear and tear or minor scuffs that may reasonably occur during a removal.
7.3 The Company's liability for loss of or damage to Goods, whether in contract, tort, or otherwise, is limited as follows:
a. The Company will not be liable for loss or damage arising from inherent defects, pre-existing damage, poor construction, or the fragile nature of items.
b. The Company will not be liable for damage to Goods packed by the Client where no visible external damage to packaging is present.
c. The Company's total liability for any claim arising out of a single Booking is limited to a fair and reasonable amount, which may be linked to the value of the Goods or restricted by the Company's insurance cover, as notified to the Client on request.
7.4 The Company will not be liable for:
a. Indirect or consequential losses, such as loss of profit, loss of enjoyment, or loss of business opportunity.
b. Losses arising from delays caused by factors beyond the Company's reasonable control, such as traffic, road closures, weather conditions, or delays caused by third parties including estate agents or key handovers.
7.5 The Client must notify the Company in writing of any visible loss or damage as soon as reasonably possible and in any event within 72 hours of the move. For non-visible damage, the Client must notify the Company as soon as it is discovered and within a reasonable time frame.
8.1 Unless expressly agreed in writing, the Company will not move or be responsible for:
a. Jewellery, watches, precious metals, securities, or financial documents.
b. Antiques, fine art, or items of exceptional value.
c. Perishable goods, plants, animals, or livestock.
d. Hazardous materials as defined under relevant UK legislation.
8.2 If the Client includes such items without disclosing them, the Company shall have no liability for any loss of or damage to those items.
9.1 The Company provides removal and transport services and is not a licensed waste carrier unless this has been specifically confirmed. The Client must not treat the Company as a waste disposal service unless separate arrangements have been made.
9.2 The Company will not remove items that are clearly waste or rubbish for the purpose of disposal unless the Company has agreed to do so as a separate waste removal service, subject to appropriate licences and charges.
9.3 Where the Company agrees to remove items for disposal, the Company will comply with relevant UK waste and environmental regulations. Additional charges may apply for disposal fees, recycling, or special handling.
9.4 The Client remains responsible for ensuring that any items designated for disposal are lawful to dispose of and do not include hazardous materials or restricted items. The Client may be liable for any penalties or additional costs arising from the inclusion of such items without the Company's knowledge.
10.1 The Company may maintain insurance to cover certain liabilities arising from the provision of removal services. Details of this cover are available on request.
10.2 The Client is strongly advised to arrange their own insurance for Goods, particularly in relation to high-value or fragile items, to ensure that adequate cover is in place for the full value of their possessions.
10.3 Any claim under the Company's insurance will be subject to the policy terms, conditions, and exclusions. The Company is not obliged to compensate the Client beyond the limits set out in these Terms and in the relevant policy.
11.1 If the Client is dissatisfied with any aspect of the services provided, the Client should raise the issue with the Company as soon as reasonably practicable, providing full details and any supporting evidence.
11.2 The Company will use reasonable efforts to investigate and resolve complaints promptly and fairly.
11.3 If a dispute cannot be resolved directly between the parties, either party may seek to use mediation or another form of alternative dispute resolution before resorting to court proceedings, where appropriate.
12.1 The Company will collect and process personal data about the Client only for the purpose of arranging and providing removal services, handling payments, and managing bookings.
12.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the services, comply with the law, or with the Client's consent.
13.1 These Terms and Conditions apply to all services provided by the Company within its service area, including Wandsworth and any other locations agreed with the Client.
13.2 No variation of these Terms shall be effective unless agreed in writing by the Company.
13.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13.4 The Client may not assign or transfer their rights or obligations under these Terms without the Company's prior written consent.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the provision of the services.
By confirming a Booking or allowing the Company to commence work, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
Call today and find out why our company is one of the most desirable removal companies in Wandsworth, SW8.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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